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Discussion topic: WiFi not getting promised speed

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This message was authored by: Dc06

Message posted on ‎22 Aug 2026 09:05 PM

WiFi not getting promised speed

We have not been getting the speed we are currently being promised which is 900mbs 

 

we are currently only getting 100mbs. We want someone to either look at this or getting money back as it is not what we are paying for 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎22 Aug 2026 09:08 PM

Re: WiFi not getting promised speed

Posted by a Superuser, not a Sky employee. Find out more

@Dc06  How are you measuring the speeds? The speeds quoted are to your hub, not beyond, what does the mysky app show regarding the speed to your hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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