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Discussion topic: WiFi not connecting

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This message was authored by Sky09876 This message was authored by: Sky09876

WiFi not connecting

Hi , our WiFi router is saying it has a connection but won't connect to any devices including sky boxes 

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This message was authored by caesarome This message was authored by: caesarome

Re: WiFi not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Sky09876 

Have you rebooted the router, if so try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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Sky09876
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This message was authored by Sky09876 This message was authored by: Sky09876

Re: WiFi not connecting

Yes rebooted router three times , one for over 10 minutes just plugged back in now , it's saying we have an internet connection but still not connecting

This message was authored by caesarome This message was authored by: caesarome

Re: WiFi not connecting

Posted by a Superuser, not a Sky employee. Find out more

And the line test ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Sky09876
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This message was authored by Sky09876 This message was authored by: Sky09876

Re: WiFi not connecting

Line test everything is ok 

Sky09876
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This message was authored by Sky09876 This message was authored by: Sky09876

Re: WiFi not connecting

Still not connecting to sky boxes though

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