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Discussion topic: WiFi not connecting

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Avatar for Tw351
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This message was authored by: Tw351

Message posted on ‎09 Nov 2024 07:53 PM

WiFi not connecting

Our wifi keeps pretending to connect then dropping out. Sky says there is no issue in our area but even restarting the hub doesn't work. It says it's working but won't connect to tv, phones or consoles. 

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎09 Nov 2024 07:57 PM

Re: WiFi not connecting

Posted by a Superuser, not a Sky employee. Find out more
@Tw351 wrote:

Sky says there is no issue in our area 

The wording is misleading: it means there's no known outage affecting multiple addresses, but absolutely doesn't rule out a failure in the individual circuit to your property (which is most likely what has happened)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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