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Discussion topic: WiFi not connecting to devices

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Avatar for Con15
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This message was authored by: Con15

Message posted on ‎04 May 2026 11:08 AM

WiFi not connecting to devices

Hi,our internet is stating that it's connected and there are no issues in our area, yet the WiFi is still not connecting to any devices ?  Please help?

 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎04 May 2026 12:17 PM

Re: WiFi not connecting to devices

Posted by a Superuser, not a Sky employee. Find out more

@Con15 check the lights on your hub and follow thecsteps here https://www.sky.com/help/articles/hub-lights-explained-start

 

Note the online servicecchecker takes up to an hour to pick up,a dropped connection.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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