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Discussion topic: WiFi not connecting to certain devices

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This message was authored by: Mw88

WiFi not connecting to certain devices

WiFi has been running well and then just recently certain device connect but get no internet. Tv works well, phones and PlayStation have intermittent problems and laptops really struggle. Recenting all devices and router fixed it but same problem reoccurring about a week later and now 24 hours after a reset. Laptops work fine on a hot spot from phone so definitely router related . Any thoughts?

 

 

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This message was authored by: Chrisee

Re: WiFi not connecting to certain devices

Posted by a Superuser, not a Sky employee. Find out more

@Mw88 sounds like marginal wifi signal strength and issues with interference. Restarting a Sky hub makes it choose the least congested channels to use but as your neighbours' routers do thecsamecthe issue can reccur. The answer is to improve WiFi coverage vin your home by getting s booster to improve signal lenvels in the rooms affected. Sky will send a booster if you buy their WiFi Max packagecand ask for one see .https://www.sky.com/help/articles/sky-wifi-max

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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