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Discussion topic: WiFi max

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This message was authored by: Chrisee

Re: WiFi max

Posted by a Superuser, not a Sky employee. Find out more

@ScallyDeejay the Wifi Max product can be added at any time but it starts a new 18 month contract. Sky send out the new SR213 hub and ask you return the old SR203 hub they provide to most customers. If you find you dont get the wifi coverage you need Sky will send out an extender pod if you call them. If you need more than one they will book one of their engineers to visit and if they agree you will get up to another 2 pods. The guaranteed wifi speed for full fibre is 25Mb/s in every room. 

 

If you dont get on with the new bundle or consider it doesnt give value you can cancel within the 30 day colling off period in which case you keep the SR213 hub but should return any extender pods. This is how I have a SR213 hub myself. On my Ultrafast+ service both the SR203 and the new SR213 allowed devices in my main living area to consistently speed test at slightly above 500Mb/s. However speeds on the other 2 levels in my home were varaiable. The SR213 does offer higher speeds in some rooms but in practice the 2 pods Sky provided were not adding anything which is why I cancelled and currently most of my devices are using my own 3 unit Deco M4 wifi system.. 

 

Talking to the engineer who visited and from my own knowledge the reason why the Wifi Max pods were not an improvement for me is down to the layout of my home and where the hub is situated. The hub is triband and comunicates with the pods using a closed 5GHz band signal which had limited range in my home.. The simpler Deco M4 system is dualband and while only a Wifi5 system gives better results in distant rooms.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Gazzer10

Re: WiFi max

I've had the same issue. After switching from Sky Q to Sky Stream, I requested the Max Hub but have been told it's not stable with my Sky Gigafast broadband so I have to stick with my existing hub.

 

Does anyone know if this true? One of decisions to switch to Sky Stream was to also get the WiFi Max hub.

This message was authored by: Chrisee

Re: WiFi max

Posted by a Superuser, not a Sky employee. Find out more

@Gazzer10 do you mean G.Fast? If so the Wifi Max does not have the correct modem so wont work. G.Fast which works over copper cables to deliver higher speeds than standard VDSL uses but requires a specialist modem which is fitted to the SR204 Sky hub.

 

G.Fast was a bit of a blind alley in broadband terms and Openreach has stooped rolling it out switching to full fibre.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Gazzer10

Re: WiFi max

No, I have full fibre Sky Gigafast at 900Mb/s. I was told today that high speeds with the new Max Hub are "unstable " which I find incredible for a hub that's supposed to provide higher speeds so not suitable and unable to order the Max hub.

This message was authored by: Chrisee

Re: WiFi max

Posted by a Superuser, not a Sky employee. Find out more

@Gazzer10 thst is rubbish I am using a SR213 the hub thst comes as part of the Wifi Max bundle on an Ultrafast+ connection with no stability issues in the slightest. Indeed if you want wifi speeds over 600Mb/s  you need the SR213cas thst is the only hub thst supports Wifi6.

 

There were early teething issues last summer those have been sorted. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Gazzer10

Re: WiFi max

Yes, they said that if I dropped down to Ultrafast it's fine, but not on Gigafast. I don't believe them but they would not let me order a Max Hub

This message was authored by: Philldean

Re: WiFi max

They won't let us add WiFi Max with Gigafast, no reason given. If they can't be bothered letting us have the latest router, we will look else where. Can't believe they charge an add-on anyway, and even then they can't get that right. 

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