WiFi keeps dropping

[Tamara-97]

Hi, I have recently moved house and started a new sky broadband contract on the 15th of September. Unfortunately at least once a day (normally in the morning) the WiFi completely drops and I lose all connection. I get orange dots on the router, and the only way to fix this is to unplug the router and plug back in. This has happened routinely every day since the start of the contract

[caesarome]

@Tamara-97 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.