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Discussion topic: WiFi keeps dropping

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This message was authored by Glenn1 This message was authored by: Glenn1

WiFi keeps dropping

My WiFi keeps dropping. I have narrowed it down to the cable coming into the house. Everytime the wind blows, the WiFi drops due to wear on the cable. I'm struggling to report this via the Sky customer support s there doesn't seem to be an option; does anyone have any suggestions on how report this fault? It's very frustrating!

 

 Thanks

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: WiFi keeps dropping

Posted by a Sky employee

Hi there @Glenn1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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