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Discussion topic: WiFi keeps dropping out

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This message was authored by: LucyHarris

WiFi keeps dropping out

Over the last week our WiFi keeps dropping out regularly, on mine and my partners phones. We have Sky Glass, which doesn't appear to be affected. This is becoming to be a bit of a problem as we are having to use our data while in the house.
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This message was authored by: JimM1

Re: WiFi keeps dropping out

@LucyHarris Just turn the Mobile data option OFF on the mobile devices and see if they stay attached to the Wireless wi-fi network, the hopping about is nothing to do with anything but what the phones decide is the best way to operate!

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This message was authored by: LucyHarris

Re: WiFi keeps dropping out

With or without data being on, its dropping in and out. Long periods of no WiFi, even trying to write this its take 3 attempts because I've lost Internet. 

This message was authored by: JimM1

Re: WiFi keeps dropping out

@LucyHarris What sky Hub do you have and what is the mobile/mobiles connecting to it, having established now that your wi-fi is suspect or setting may need to possibly be adjusted on the hub. See the link below!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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