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Discussion topic: WiFi keeps dropping out when trying to stream Disney +

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This message was authored by: GJA9006

Message posted on ‎09 Mar 2025 06:06 PM

WiFi keeps dropping out when trying to stream Disney +

Every time I try to watch Disney+ streaming services it buffers all the time and then cuts off, we upgraded our WiFi to 500mbs and was promised this would solve the issue.  It's still happening and I have checked my download speed and it's 11mbs not 500

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎09 Mar 2025 06:24 PM

Re: WiFi keeps dropping out when trying to stream Disney +

Posted by a Superuser, not a Sky employee. Find out more
@GJA9006 wrote:

we upgraded our WiFi to 500mbs and was promised this would solve the issue.  

Nope: you upgraded your broadband.  That's not the same thing as WiFi.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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