WiFi keeps dropping off

[Caitlin39]

Hello.

I got my Sky Broadband activated a week ago today. 

The WiFi is awful. 

It keeps dropping out, none stop but the app is adamant there's no issues. 

In the space of 1 minute, it dropped off 4 times. I screen recorded it. 

The chatbot says this is normal to happen within the first 10 days but it's absolutely ridiculous. 

Can someone please help me?

[TimmyBGood]

---

@Caitlin39 wrote:

The chatbot says this is normal to happen within the first 10 days 

---

The bot is incorrect. FTTP does not have a 'training period': that's a concept applicable only to copper broadband circuits.