WiFi keeps cutting out

[jackdlaw]

Our WiFi keeps cutting out often throughout the day. I was told to wait until the first 14 days were done so it could finish testing the service but it is still happening. Can you please look into this and check from your side if you can see that keeps cutting out? Thanks 

[caesarome]

@jackdlaw 

If you are on a fibre product then there is no 14 day training period.

When this happens what do the lights do on your broadband hub so so any go out or flash ?

Try going through this:

https://www.sky.com/help/articles/broadband-diagnostic-start