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Discussion topic: WiFi keeps cutting out

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This message was authored by: gypsy+sister

WiFi keeps cutting out

My WiFi has been terrible over the last week it's constantly cutting out I keep having to reset at least 2 3 times a day and it's driving me mad any suggestions please be4 I go crazy
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This message was authored by: JimM1

Re: WiFi keeps cutting out

@gypsy+sister Is it a wifi wireless issue you have or a broadband Internet, both are completely different?

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This message was authored by: gypsy+sister

Re: WiFi keeps cutting out

Hi sorry I've got sky broadband with router 

This message was authored by: JimM1

Re: WiFi keeps cutting out

@gypsy+sister That still does not help or answer at all, see the link below and say if you see anything?

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

You can just call sky, dial 150 on the landline and wait until you can speak to customer service, then ask them to check with the diagnostic service from there end!

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