WiFi issues

[KJH1982]

Hi. My WiFi is really intermittent. Sometimes my tv stops working and when I'm working from homes the zoom calls are always really bad. I did the online test a few months again and was sent a new router but wasn't in to receive it so I still haven't had it. 

[Chrisee]

@KJH1982 @Sounds like you may have bought Sky's WiFi Max bundle so hence the new hub being sent. However call Sky report the poor WiFi Customers who have bought the extra WiFi Max bundle get a hub which can work with up to 3 extenders the first of which Sky will send on request. 

[Bfurey]

I've had issues since I changed to white router I've had engineers out twice and have had another router sent to me and also a booster and still having issues. 

The router before was excellent only reason I upgraded was to get faster download speed and it has back fired.