@Jessicawallwork Is there a reason why you can't connect your hub to the incoming connection either a mastersocket or ONT.
Be aware you're not contacting Sky Customer services by posting here, we have no knowledge of the issues you're experiencing without you providing some details.
Also threats to go elsewhere won't make anything happen and it's likely another provider will have similar issues.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
