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Discussion topic: WiFi issues

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Avatar for JohnB1900
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This message was authored by: JohnB1900

Message posted on ‎22 Sep 2025 11:27 AM

WiFi issues

Hi,

I appear to have issues with my WiFi. I had an engineer visit on 15th September. He fixed some issues on the line, but he suggested I contact you about the router/ hardware. Could you please advise?

 

Thanks
John

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Sep 2025 11:38 AM

Re: WiFi issues

Posted by a Superuser, not a Sky employee. Find out more

@JohnB1900 
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

 

Give Sky a call by dialling 150 free from your landline. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: JimM1

Message posted on ‎22 Sep 2025 12:55 PM

Re: WiFi issues

@JohnB1900 Also take a look at the link below, say what you have from the pictures that you see!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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