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Discussion topic: WiFi issues

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Avatar for LandyUK84
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This message was authored by: LandyUK84

Message posted on ‎27 Oct 2024 09:22 PM

WiFi issues

I keep getting an orange light on my wifi router and the connection drops: can you please advise if there is an issue?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎27 Oct 2024 09:47 PM

Re: WiFi issues

Posted by a Superuser, not a Sky employee. Find out more

@LandyUK84 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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