I have had an issue all day in that the WiFi is not eorkingi cannot connect any devices, I have no tv cannot make phone calls, anything that requires WiFi. I have reset, switched on and off multiple times but nothing. The lights on the router are all green but not connecting.
Posted by a Superuser, not a Sky employee. Find out more
@JulieBrown Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).
If you have broadband problems use this link to check to see if there are any issues or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
