Hello, my WiFi is having problems staying connected. It will be good for a small amount of time and then shut off. It has been doing this for about a week now. Is there anything you can do to help me out. This is the first time it's happened
Posted by a Superuser, not a Sky employee. Find out more
@Sid12 If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
Any Openreach visit that’s required is likely to be delayed due to the disruption from the recent storms.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
