WiFi in my home is worse than before I changed to the new system

[rach2221]

Downstairs right by the WiFi box our TV was buffering last night whilst trying to watch BBC iPlayer. My son currently in his bedroom only has 2mbps upload speed and he has one of your booster boxes upstairs.. Your speed checker is a con and tells lies. We have used independent checkers and the past week have not got anymore than 50mbps maximum. I am not happy with my service at all.

[Addie15]

Hi there, @rach2221. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[rach2221]

I have spoken to someone on the telephone and is currently being sorted. Thank you