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Discussion topic: WiFi having constant outages

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This message was authored by: Reece_115

WiFi having constant outages

Started last night at roughly 1am and is continuing all day, it is currently 2pm with outages still happening 

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This message was authored by: caesarome

Re: WiFi having constant outages

Posted by a Superuser, not a Sky employee. Find out more

@Reece_115 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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