WiFi guarantee issue

[Jeannett]

In a lot of rooms in the household, the WiFi is very week or completely dropping out, we pay an extra 4 pound a month for WiFi guarantee and we aren't receiving that, a pc upstairs has such week signal that it can't even open browsers, we would like a WiFi extension disc, we can't move the router and the PC itself can't be moved, they are on different floors so a lan cable is unviable

[TimmyBGood · Accepted solution]

@Jeannett 

Sky WiFi Max boosters are called 'pods': 'disk' is the BT terminology.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Jeannett]

Many thanks for the reply, called Sky, went through the diagnostics, they authorised a plug in wifi Booster which arrived the following day, plug and play straight out of the box, problem cured 👍.