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Discussion topic: WiFi down

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This message was authored by Vacateleft This message was authored by: Vacateleft

WiFi down

My broadband is down despite the Sky checker saying the connection is good. It was previously down for 3 days before Christmas with no explanation from Sky

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: WiFi down

Posted by a Superuser, not a Sky employee. Find out more

@Vacateleft 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi down

Posted by a Superuser, not a Sky employee. Find out more

@Vacateleft wrote:

It was previously down for 3 days before Christmas with no explanation from Sky


Domestic ISPs typically don't provide explanations for individual outages.

 

You'll need to persist with logging the issue with Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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