WiFi down

[Zaheed1]

My internet is down. The device is on but when I try to do the tests it is saying that there is a problem with my broadband. The WiFi cannot connect because there is no broadband. Help!

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147