WiFi doesn’t work upstairs

[Dg1809]

Hi my WiFi doesn't work upstairs 

it's fine downstairs where the router is but rubbish upstairs 

I don't live in a big house so the distance shouldn't be an issue 

I tested the internet speed upstairs and it said it's really slow 

[Allnew]

Hey what router do u have is it while or black thanks 

[Chrisee]

@Dg1809 it is isn't distancecit is what lies between the hub and your devices upstairs if it includes a couple of brick walls and a floor it is easily explained oldercsmall properties can be just as much an issue as large modern houses. Cut to the chase you need an extender or similar and if you want one supplied by Sky you will havecto buy their https://www.sky.com/help/articles/sky-wifi-max add-on.