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Discussion topic: WiFi dips in and out

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This message was authored by Hungrymarv29 This message was authored by: Hungrymarv29

WiFi dips in and out

My WiFi dips in and out around the house. So much so that our phones switch to mobile network and we keep exceeding our monthly data usage despite mainly using our phones at home. The signal strength significantly drops as soon as you leave the room with the broadband router. And the signal doesn't stretch to every room of the house. When in video meetings, I have to bring my laptop to the room with the router to avoid my connection breaking during a call. I'd really like someone to check the connection or provide a booster as I don't think the signal should drop so much as soon as you leave the room with the router.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi dips in and out

Posted by a Superuser, not a Sky employee. Find out more

@Hungrymarv29 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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