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Discussion topic: WiFi cutting randomly more and more
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This message was authored by: Swri236
Message posted on 08 Mar 2025 05:31 PM
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WiFi cutting randomly more and more
Hi, We've had issues with our Sky WiFI before, with it seemingly dropping out for a couple of minutes of a time at random. With a booster and upgrade in speed a year ago, it seemed to fix it for a while. However, it's been getting worse and extremely annoying in recent weeks. With no good reason and broadband tests looking good, random devices cut out at random multiple times a day. Sometimes it'll be a Sky Q Mini, sometimes one of our phones or laptops, sometimes Google Nest Hubs, but rarely all at the same time. Any ideas? We thought it may be linked to local outages or something interfering like a washing machine! But can't find a proper connection. Sam
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This message was authored by: Lisa-P1987
Message posted on 09 Mar 2025 11:34 AM
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Re: WiFi cutting randomly more and more
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Thanks
Lisa - Sky Tech Team Expert
Lisa - Sky Tech Team Expert
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