WiFi cutting out

[hammer10]

WiFi often cuts out despite health check showing no issues. Also impacts sky tv box with it displaying an error message

[Tom-W19]

Hi @hammer10 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Johnbubbleburst]

Message for Tom - I was not clear on how I access speech bubble at bottom of screen - so trying to make contact ref issue of Q boxes cutting out intermittently and

 

 

sometimes reconnecting themselves without a manual reset.This issue has only occurred since our recent upgrade to  Sky Fibre Broadband ie new router.I have done Service Check on App to confirm All is well with service levels in area and wireless connections.

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks