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Discussion topic: WiFi coverage keeps dropping

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This message was authored by: JamesMichael

WiFi coverage keeps dropping

At 2.25am I lost connection to my WiFi, all the devices in my house. How do I know this? We have smart speakers that play lullabies for the children in three different rooms, all the lullabies stopped for 5 minutes andthe children woke up! I was awake so I tried to use the service checker, but of course it didn't work either!
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This message was authored by: Daniel0210

Re: WiFi coverage keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@JamesMichael 
Less likely on a Sunday night but any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


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Sky customer since 2001
with:
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