WiFi connectivity

[Sarah355]

Hi

The WiFi Broadband is not good in most rooms of the house. If I am working remotely on my laptop I can only work in the kitchen, no WiFi works on phones upstairs and my sons PlayStation (also upstairs) disconnects often.

can you assist as I think we should have a WiFi guarantee?

thanks

[TimmyBGood]

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@Sarah355 wrote:

can you assist as I think we should have a WiFi guarantee?

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.