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Discussion topic: WiFi connectivity issue

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This message was authored by StephenBartley This message was authored by: StephenBartley

WiFi connectivity issue

My wife and daughter's phones will not connect to the WiFi upstairs. We have recently upgraded to fibre optic broadband and the salesperson assured me that the new upgraded system would work in all rooms in the house! This was possibly the main reason for upgrading as my wife's phone kept dropping off the WiFi on our old WiFi. Can you help please.... The salesperson said that there may be a boost device that could be used if for some reason the connectivity wasn't improved. SB
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi connectivity issue

Posted by a Superuser, not a Sky employee. Find out more

@StephenBartley 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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