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Discussion topic: WiFi connection

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This message was authored by: Charlieq1

WiFi connection

My sky broadband router keeps loosing internet connection . It randomly drops out and I have to restart the router , it then drops out again a few hours later . Keeps doing it over and over for the last week

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This message was authored by: JimM1

Re: WiFi connection

@Charlieq1 What do you see when it happens?

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

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This message was authored by: Charlieq1

Re: WiFi connection

Internet & voice both flashing amber 

This message was authored by: JimM1

Re: WiFi connection

@Charlieq1 Here is the info linked below for you!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

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