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Discussion topic: WiFi connection

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This message was authored by: Brack

WiFi connection

Throughout our home the WiFi connection is poor at best, and consequently says there's no connections. This happens at any point during the day and night, and in most rooms. 
it is becoming really frustrating and we are now looking to move providers as we are paying for this service and not getting a minimum connection. 
An engineer to visit and check everything would be the best solution as we cannot establish a root cause. 
please arrange for an engineer to assess and provide support. Thank you 

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This message was authored by: TimmyBGood

Re: WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

@Brack 

 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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