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Discussion topic: WiFi completely down again

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This message was authored by: Upsetuseragai

WiFi completely down again

No internet at all.

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This message was authored by: Chrisee

Re: WiFi completely down again

Posted by a Superuser, not a Sky employee. Find out more

@Upsetuseragai if the hub is indicating it has lost connection (see https://www.sky.com/help/articles/hub-lights-explained-start) then run the Service Checker in the My Sky app over a mobile connection. If the loss of connection is recent it wont have picked it up but it should tell you if Sky are aware of an isssue affecting your line. If it doesnt call Sky and report the fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Upsetuseragai

Re: WiFi completely down again

Have done all that several times. It seems to happen often and need an engineer to fix something with the optic fibre. This time I can't seem to get the option 

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