I am having exactly the same issue which also started this week, I went through several steps with sky tech advisor and the problem seemed to resolve only to return 5 minuets after I put the phone down.
This is so frustrating and on checking the broadband sppeds throughout the day it drops to 11 or 12mbs regularly yet Sky health check is saying it is atable at 37.2mbs well that cant be true as loading webpages takes forever.
please be honest with us Sky what has changed this week to make the connectivity so bad and when will it be fixed?
