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Discussion topic: WiFi broadband dropping out

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This message was authored by: JRR1980

WiFi broadband dropping out

Most nights after 9pm my WiFi is dreadful! 
the sky TV just stops working and I have to turn WiFi off on my mobile and use 4g data instead 

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This message was authored by: Chrisee

Re: WiFi broadband dropping out

Posted by a Superuser, not a Sky employee. Find out more

@JRR1980 most likely cause is WiFi interference which often gets worse in the evening as signals carrybfurther. A reboot of the hub can help as thst causes the hub tonfind the lesst congested WiFi channels to use which can help if the source of the interference is a neighbour's WiFi. However the source could be a faulty electrical devicecin your home so check thst the problem does not hapoen when you use the microwave for example butvthe dource can be a didgy light or many other things.

 

The best long term solution is getting a better WiFi set up with multiple units creating a mesh network. If you buy Sky's WiFi Max bundle the extenders Sky will supply if asked will domthst ir you can buy a third party mesh system quite cheaply.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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