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Discussion topic: WiFi and Bluetooth interference

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This message was authored by JimFred01 This message was authored by: JimFred01

WiFi and Bluetooth interference

My Bluetooth and WiFi connections seem to be suffering from interference. Two issues which I assume to be linked in some way.
Issue 1). When watching Netflix and outer streaming services my TV picture keeps pixelating or greying out.

Issue 2). When listening to radio or music on my AV receiver via my IPad or direct streaming there are constant interruptions of the signal causing it to cut out.

I've checked the connection via the Sky App and both my broadband and WiFi signals are reported as good. I've turned devices off and on and reset them numerous times to no avail.
I would appreciate any advice or guidance as to how this frustrating problem can be resolved.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: WiFi and Bluetooth interference

Posted by a Superuser, not a Sky employee. Find out more

@JimFred01 in theory you can get interference between bluetooth and wifi as they both frequencies in the 2.4GHz band. However it is pretty rare in practice. Other wireless devices use the same band including wireless speakers and headphones so if you have something like that make sure it is not close to the hub or the TV. You can use the Network Test in the Netflix app's Get Help menu to check the WiFi speed. 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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