@CopsoNloggers@JoelSlater Try calling sky, dial 150 from your landline when the connection is up, also 150 from a sky mobile if you have one off those. The link below for the lights will also take you to sky Customer Service at the end off the testing with the need more help and the call us option!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at! https://www.sky.com/help/articles/hub-lights-explained-start
