WiFi Pod not working

[KHC1]

I am having trouble getting WiFi throughout house. I have sky max WiFi with a whole house guarantee. They sent a pod which didn't work, so they have provided a 2nd pod.

Pod 2 light is going out which is good but still not good enough WiFi.

i have tried running an Ethernet to Pod 1 (running directly from sky max router) but pod 1 is not even showing as connected with the Ethernet in and light staying on. No wifi near it.

any ideas? 

thanks

[Tom-W19]

Hi @KHC1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147