WiFi Max Issues

[JasXPear]

As we live in a bungalow we were persuaded into upgrading to the WiFi max router for better coverage.

Unfortunately since "upgrading" the new router keeps dropping randomly overnight.  Sometimes a reboot fixes it but last time we had to log our 5th or 6th ticket in as many weeks. The engineer reported that the device was trying to update and failing so would send us a replacement but in the meantime got the back end network team to kick it back into life.

The new router arrived yesterday so I plugged it in today and after 45 mins of flashing green light, the light turned red and I have no internet access again. I've tried a couple of reboots to no avail.

The MySky app shows "setting up your hub" but has been like this for over an hour with no success.

I suspect this new hub is also trying to run an update but failing. Is anyone else having these issues?

[Greenfingers001]

Hi there JasXPear , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.