WiFi Keeps disconnecting

[AdamV1]

Hi there,

My WiFi keeps disconnecting. I have run a check using the MySky app and it says everything is okay. Ironically, though, midway through the WiFi disconnected.

The signal often appears very weak with 1 or 2 bars even as I am sitting next to it. The issue is most pronounced on my iMac computer upstairs with it disconnecting every few minutes while I work from home. This is very frustrating since I have only recently joined with you.

I look forward to your response.

Best wishes,

Adam V

[KEB2]

We are having same issues aswell 

[Daniel0210]

@AdamV1 @KEB2 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.