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Discussion topic: Wi fi

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This message was authored by: Littlephil

Wi fi

My wi fi has been dropping out every minute for the last two days,

it is affecting most appliances in my home as they are wi fi controlled, can you send an engineer to investigate and get by to sort line if there is an issue with the box

Thanks

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This message was authored by: Daniel0210

Re: Wi fi

Posted by a Superuser, not a Sky employee. Find out more

@Littlephil 

If an engineer is required you'll need to contact Sky. This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: caesarome

Re: Wi fi

Posted by a Superuser, not a Sky employee. Find out more

@Littlephil 

As this is a customer helps forum we can't send anyone so the try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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