Wi-fi signal

[Jo217]

Hi, my sky broadband was setup yesterday (3-1-25) but the wi-fi connection is constantly dropping out leaving our two mobile phones on 5g and no connection on our laptop which then has to be reconnected manually, I also have a speaker which will not pair to the wi-fi this has never happened before. I am not very tech savvy so please keep it simple, thanks 

[Greenfingers001]

Hi there @Jo217 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147