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Discussion topic: Wi-fi just stops

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This message was authored by Briandl1964 This message was authored by: Briandl1964

Wi-fi just stops

Since  the install of the sky max router (white box) my wifi signal to the Sky Q box just stops, it does not buffer at all, it just shuts down and all is left on the sky q box is the green light showing but this only happens when I am streaming, it does not matter what app I choose and then it disconnects from the Imac if it goes below 67.1mbps according to sky broadband speed test

(My braodband I pay for is full fibre 150 min of 100mbpps  but according to sky test page im only getting speeds of full fibre 75 )

The main concern is why does the wifi connection just stop, Openereach have stated that nothing is wrong at their end and have speeds of around 116mbps in living room and at entrance point  I have 120mbps

I have a sky pod installed, this just makes it worse, have told all this to sky customer service but they are not listening and according tom teh sky engineerr he stated that the problem is with the white hub and the mesh

Now had enough, might has well go else where

 

 

 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Wi-fi just stops

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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