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Discussion topic: Wi-Fi

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Avatar for Gray69
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This message was authored by: Gray69

Message posted on ‎28 Apr 2025 03:50 PM

Wi-Fi

WI-FI  keeps dropping out and looses connection, which is freezing sky glass ,I have had a text message from you today at 15-17pm saying the problem has been fixed but it hasn't, sky glass is still freezing with loss of picture and sound ,we are seriously considering cancelling all are sky 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎28 Apr 2025 04:31 PM

Re: Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@Gray69 

You are not talking to Sky via here as this is a customer helps customer forum.

 

Are you other devices like phones ok or are they also dropping the connection ?

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This message was authored by: JimM1

Message posted on ‎28 Apr 2025 04:41 PM

Re: Wi-Fi

@Gray69 Did Sky also ask you to reset your Router by switching it off for 5 minutes before putting it back on?

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