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Discussion topic: Wi-Fi

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Avatar for William+Littlejoh
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This message was authored by: William+Littlejoh

Message posted on ‎28 Mar 2025 09:59 PM

Wi-Fi

Got full fibre 150 connected today and now it's not working
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎28 Mar 2025 10:27 PM

Re: Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@William+Littlejoh 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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