Discussion topic: Wi-Fi weak

This message was authored by: Linda186 · ‎25 May 2025

When watching through the app on the tv the programme pauses and the wheel is going round and round to gain connection

it happens intermittently whilst watching in bbc iPlayer and itvx

This message was authored by: jamesn123 · ‎27 May 2025

On what device are you watching? A smart TV, set top box or streaming stick? Do any other devices have issues with the connection?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Linda186 · ‎27 May 2025

A smart TV

No other issues with other devices connecting

This message was authored by: jamesn123 · ‎27 May 2025

Sounds like it could be the device then, what Smart TV is it? How far from the hub is it located?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Linda186 · ‎27 May 2025

It is a Phillips ambilight Smart 4K ultra hd

it is close to the hub in the next room

thanks for your help

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