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Discussion topic: Wi-Fi router red light but check says connected

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This message was authored by: RyanTurney

Wi-Fi router red light but check says connected

My Wi-Fi router is showing a red light permanently. I've tried to factory reset by holding the WBS button until the green light flashed. When it turned back on it went back onto a red light again. I checked the Wi-Fi connection on the sky app and it says that it's connected.

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This message was authored by: JimM1

Re: Wi-Fi router red light but check says connected

@RyanTurney  Either trust the hub Red Light, or the MySky app, and if it is possible maybe one off the two test below may give you the answer!

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

 

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