Wi-Fi not working

[Stephanie53]

I'm having issues with my Wi-Fi tgr past 3-4 week. I've had a new router sent to me and thought the issue was resolved but the Wi-Fi is intermittently stopping snd this is disrupting me working from home 

[caesarome]

@Stephanie53 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.