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Discussion topic: Wi-Fi keeps dropping

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This message was authored by: Sammi83

Wi-Fi keeps dropping

My WiFi keeps dropping making it impossible to watch anything if it's on an app ie Netflix, discovery, Disney etc. I've unplugged my router, put it back in, I've rest the router multiple times and it keeps doing it! It's getting beyond a joke now, when will WiFi 6 be available in my area 

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This message was authored by: TimmyBGood

Re: Wi-Fi keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@Sammi83 wrote:

when will WiFi 6 be available in my area 


WiFi 6 is a wireless technology and makes no difference to the speed or robustness of a broadband connection.  The Sky Max Hub is WiFi 6 and is available (at additional monthly cost) to any Sky Broadband user apart from those on G.fast

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: Wi-Fi keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@Sammi83 wrote:

when will WiFi 6 be available in my area 


Unfortunately if your address is on a G.fast connection then you'll see a 'not available in your area' message which is somewhat misleading: the issue is that the Max Hub doesn't contain a G.fast modem and so just won't work.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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